- Allergy
- Gluten-free
- Favourite table
- Table 12, by the window
- Habit
- Red Côtes-du-Rhône
Likes to be recognised, without a fuss.
Every booking fills in the guest’s file: visits, preferences, allergies, team notes. Everything is in front of the host at the door, and your file stays yours.
Illustrative example, fictitious names
What the team knows about a guest fits on one screen, and updates at every visit.
Likes to be recognised, without a fuss. A dessert on the house for her birthday.
Illustrative example, fictitious name
The same information passes from the door to the dining room, without anyone having to repeat it.
Tonight’s book shows the files: Camille, 20:00, gluten-free, table 12 to hold.
She is greeted by her first name, and her favourite table is waiting.
The server sees the allergy and the wine she likes, without having to ask.
A note is added to her file for next time: ‘loved the dessert of the day’.
The file remembers every visit, over 3 months, 12 months or since the start. Here is Camille’s year, from her first table to her return in September.
No rigid system: everyone sets the tags that speak to them, and the whole team sees them.
The warmest welcome. The whole team spots the VIP before they even arrive.
On the booking and the floor plan20:00Camille D., 2 guestsVIPYou bring it, you keep it, you take it with you. And your guests keep control of their data.
Our team imports your contacts and your history, from a CSV or the export of your previous platform.
A CSV file, in one click, without asking anyone.
A guest asks for their data to be erased: you handle it in a few clicks. Everything is deleted 30 days after cancellation.
Access follows roles, and every account is protected by two-factor authentication.
Another question? Write to us at hello@matably.com
A guest can ask for their data to be erased, and you handle it in a few clicks from Matably. You can export your file at any time, and everything is deleted 30 days after cancellation.
Access follows roles. Hosts see what they need for service, importing and exporting guests needs a right that the administrator opens, and every account signs in with two-factor authentication.
Yes. Our team imports your contacts and your history during setup, from a CSV file or the export of your previous platform.
Yes, every file fills in on every plan. Guest segments, used for targeted campaigns, are included in Pro and Maison.
No. Your guests are yours: we do not resell any data, and you can export everything whenever you want.
Nothing is charged for 21 days. No commitment on the monthly plan. Cancel before the first payment and you pay nothing.