It replies from your own number, in the guest’s language, with your real availability. It books within the rules you set, or hands the conversation to your team.
Included in Pro and Maison. Off until an administrator turns it on.
It only offers what exists in your diary. Anything outside its rights goes back to your team.
On your WhatsApp Business number, at any hour. Voice notes are transcribed.
A table for 6 on Saturday night, around 9pm?21:58
0:07Voice note transcribedOpening days, service hours, free tables, maximum party size.
Book, move, cancel: you choose what it can do, and for how many guests at most.
A request outside its rules, a doubt, a complaint: the conversation goes back to your team.
“Can we book out the terrace for 20 people?”
Passed to the team, 22:04And anyone can take over in one click, when a reply needs a person.
Good evening! Can we bring a pushchair on Saturday lunchtime?20:24
Matably agentGood evening Marco! I’m checking with the team, we’ll get back to you very soon.20:24
The agent handed over: question outside its rules.Illustrative example, made-up names. Try the button.
You set its rights once. It follows them on every conversation, at any hour.
It reads your diary before every reply, and only offers tables that are really free.
Booking, moving, cancelling, maximum party size: the administrator decides.
It is off by default. An administrator turns it on, and can turn it off at any time.
As soon as a member of the team takes over, it goes quiet on that conversation.
Messages received before it was switched on wait, unless you tick the box.
Confirmation, reminder the day before, thank-you after the visit: each message goes out at the right time, from your number.
Hello Sophie, your table for 4 is confirmed for Friday at 8pm. See you soon!14:02
Quick reminder: we’re expecting you tomorrow at 8pm for 4 people. Can you confirm?20:00
Confirmed, thank you!20:08
Thank you for coming, Sophie. See you soon!23:10
From your Matably settings, Meta’s official procedure opens in a secure window.
Choose your Meta Business account and the number to use.
Your guests see your name in WhatsApp, not a supplier’s.
Official WhatsApp Business integration. Matably is a Meta Tech Provider: messages go through the official WhatsApp Business API.
Another question? Write to us at hello@matably.com
Yes, an official WhatsApp Business account, which is free. You connect it from your Matably settings, through Meta’s official procedure, in a few minutes.
It is included in the Pro and Maison plans. It stays off until an administrator turns it on.
It only books within your rules: hours, capacity, closing days. When it is not sure, it hands over to your team, and you see every conversation in your inbox.
In the guest’s language: it replies in the language of the message it received.
Messages go through Meta’s official WhatsApp Business API. Matably orchestrates the sending and the reply; you find every thread in your Matably inbox.
Nothing is charged for 21 days. No commitment on the monthly plan. Cancel before the first payment and you pay nothing.