Terms of service

Matably is provided by Matably Network LLC, a limited liability company registered in Wyoming, United States (filing ID 2026-002095063), 1021 E Lincolnway Unit #146, Cheyenne, WY 82001, USA. Contact: contact@matably.com. In these terms, "Matably", "we" and "us" mean Matably Network LLC; "you" means the business that holds the account.

Matably is software for restaurants: online and phone reservations, floor plan, guest CRM, WhatsApp and email messaging, marketing, point of sale and an AI assistant, depending on your plan. It is sold to professionals (restaurants and restaurant groups) for business use, not to consumers. The person who creates the account confirms they are authorised to act for the business.

Keep the information on your account accurate and your sign-in details secure; two-factor authentication is required for every account. You are responsible for the team members you invite and for what is done with your account. If you suspect unauthorised access, write to contact@matably.com straight away.

New accounts start with a free trial. A bank card is required at sign-up: it is checked, but nothing is charged during the trial. The length of the trial is shown when you sign up; the trial starts when our team approves your account. At the end of the trial, your subscription starts and its first invoice is paid with the saved card, unless you cancel before: nothing is charged then. If a payment fails, we let you know and may suspend access until it is settled (section 5). Your data is kept as described in section 7.

Plans and prices are shown on our pricing page, exclusive of VAT, in the currency of the version of the site you sign up from: euro, Swiss franc, pound sterling, US dollar or Moroccan dirham. Your subscription is billed in that currency. Applicable taxes depend on your billing country and are added to your invoice. Subscriptions are billed in advance, monthly or yearly. Payments are processed by our payment provider; we never store your full card number.

If we change our prices, we tell you by email at least 30 days in advance, and the new price applies from your next billing period. If an invoice stays unpaid, we send reminders and may then suspend access until it is settled; your data is not deleted during a suspension. Fees charged by third parties, such as Meta's WhatsApp conversation fees, are not included unless your plan says otherwise.

You can cancel at any time by writing to contact@matably.com from the email address linked to your account. There is no minimum commitment on the monthly plan. Cancellation takes effect at the end of the billing period you have already paid for: you keep access until then, and you are not charged again.

Monthly payments are not refunded for a partly used month. Yearly subscriptions: if you cancel within 14 days of your first yearly payment, we refund it in full; after that, the year you have paid for runs to its end without a refund. Duplicate charges and billing errors are always refunded in full. Refunds are made to the original payment method, usually within 5 to 10 business days. This does not affect any rights you have under mandatory law.

Your data belongs to you, and you can export it at any time. For your guests' data, your restaurant is the data controller and Matably acts as a processor: we process it only to provide the service, on your instructions, as described in our Privacy Policy. You are responsible for having a lawful basis to contact your guests, in particular their consent before sending them marketing messages.

When you close your account, your data is kept for 30 days (time to change your mind), then deleted, except the till's fiscal journal, which is kept as the law requires.

Connecting WhatsApp Business is subject to Meta's terms and policies, including the WhatsApp Business Messaging Policy. You are responsible for the content of the messages you send and for collecting your guests' opt-in, and Meta may restrict a number that breaks its rules. Deposits and card holds for no-show protection go through your own Stripe or YouCanPay account: the payment is between you and your guest, and Matably is not a party to it and never holds the funds.

You agree not to use Matably to send spam or marketing without consent, to publish unlawful content, to attempt to access other accounts or break the security of the service, to overload it, to copy or reverse-engineer it, or to resell it without our written agreement. We may suspend an account that breaks these rules, with notice whenever possible.

The AI assistant and the phone receptionist can make mistakes. Check important information before relying on it; decisions taken on the basis of their answers remain yours. How their data is processed is described in our Privacy Policy.

We work to keep Matably available at all times and publish its status at matably.statuspage.io. We schedule planned maintenance outside service hours wherever possible. Unless agreed in writing, we do not guarantee a specific uptime. Support is by email, and we reply within 24 business hours.

The Matably software, brand and content belong to Matably Network LLC. While your subscription is active, we grant you a non-exclusive, non-transferable right to use the service for your business. If you send us suggestions, we may use them freely.

To the extent permitted by law, the service is provided "as is", and we are not liable for indirect losses such as lost profits, lost bookings or loss of reputation. Our total liability for any claim is limited to the amounts you paid us in the 12 months before it. Nothing in these terms limits liability that cannot be limited by law.

You can close your account at any time from Settings → My Account → Delete my account. We may end the agreement with 30 days' notice by email, or immediately if you seriously breach these terms. In every case, section 7 applies to your data.

For significant changes, we notify you by email at least 14 days before they take effect. If you do not agree, you can cancel before that date; continuing to use Matably afterwards means you accept the new terms.

These terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules. Before any formal claim, we will try to resolve the issue together by email. Any dispute goes to the courts of Wyoming, unless mandatory law in your country gives you the right to bring it elsewhere.

Matably Network LLC, 1021 E Lincolnway Unit #146, Cheyenne, WY 82001, USA. Email: contact@matably.com.