Know every guest like a regular.
The Matably guest CRM turns every reservation into valuable data. History, preferences, allergies, team notes — all there, accessible in two seconds before the guest walks through the door.
One guest profile, opened up.
Sophie L. is coming back for her 12th visit on Friday. Her profile says everything you need to know before she walks through the door.
Sophie L.
VIPRegularFirst visit: Oct 2024
Dernières visites
- Nov 122 couverts
- Oct 284 couvertsBirthday
- Oct 142 couverts
- Sept 306 couvertsTeam dinner
- Sept 122 couverts
Préférences & signaux
- Gluten-freeConfirmed allergy
- Table 12Her favourite, by the window
- Rhône redsPattern observed across 3 visits
- BirthdayOctober 28
Note d'équipe
Friday: mark the moment, comp the house dessert. Sophie likes being recognised without it being a show.
From the guest file to the floor.
The same information moves from host stand to kitchen to pass without anyone having to hand it off twice.
- 6:45 PMHost
Pre-shift brief lists tonight's profiles: Sophie, 8pm, gluten-free.
- 7:55 PMFloor
Sophie arrives. Her favourite table is highlighted. She's greeted by name.
- 8:02 PMKitchen
The ticket lands with a 'gluten-free' badge. The chef adapts without asking.
- 9:30 PMManagement
A note rises in the follow-up: Sophie wants this table flagged for next time.
Bespoke attention becomes the default setting.
The labels your team actually uses.
Not a rigid system. Your hosts, your servers, your managers post the labels that work for them, and the whole brigade can see them.
- VIP
Front-row welcome. Management is notified at the moment of booking.
- Regular
Three or more visits in 12 months. The server knows their table and their wine.
- Allergy
Flagged in the kitchen the moment the ticket goes through. No surprises at the pass.
- Birthday
Detected automatically. A note, a dessert, without anyone having to remember.
- Critic
Journalists, bloggers, guides. Everyone knows who serves whom.
- Large group
Six covers and up. Floor logistics get prepared in advance.
One visit. Then another. Then a habit.
The CRM builds loyalty, month over month. Here's Sophie's cadence since her first visit.
Every visit remembered. Every memory reinvested at the next service.
Frequently asked questions
03 questions that come up most often. If yours is not here, just reach out.
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